Terms & Condition
Shipping, Handling, & Insurance:
Postage Costs are calculated based upon box dimensions, weight and insured value. Typically we will insure overseas shipments at 50% value.
Although swordstore will make every effort to accomodate a client's shipping requests please understand that the rules have changed dramatically since 9/11. For example many mainline carriers will not accept Iaito for international shipment.
Swordstore does not collect any taxes, VAT or residual fees. The client is responsible for all taxes, duties and extra fees as well as being in compliance with the laws and regulations of the country in which they reside.
Swordstore will make every effort to ship to the most accurate address provided. It is the client's responsibility to check the invoice for accuracy and confirm the proper mailing address.
The client is responsble for any additional fees regarding post and delivery.
Swordstore does not refund shipping and handling costs. Foreign transactions should be clearly marked as "returned merchadise for repair" as swordstore does not pay any duties or taxes or return freight charges.
What does "handling" mean? This is the cost associated with boxing and packing an order.
If an item is out of stock, it typically takes about two weeks to fill an order. Swordstore will contact the client when the order is made to advise in such an event. Of course custom made items can take longer.
If your item (non-custom order) is not in stock, we will stock order it for you. You will be emailed an advice providing an estimated time of delivery and given the option to cancel or proceed with the order.
Your Financial Security is Important to Us!
All credit card transactions are processed with your security, safety and reliability in mind. We use double encryption. No records are kept within our server. We do not maintain your financial information. We are PCI compliant and use SSL.
We do NOT provide any information to third parties.
Clothing: Custom orders where an error has been made in the construction or choice of materials, please contact Swordstore.com for return instructions.
Stock items can be returned. Please contact Swordstore.com for return instructions. Swordstore.com reserves the right to charge a 10% restocking fee as well as shipping and handling fees. Items must be returned within 10 days of receipt.
Merchandise accepted for return must have the original packing materials and must be in new condition. CET will not accept any merchandise that has been worn, damaged or can not be sold as new with the original packaging.
Iaito: Custom orders can’t be returned without special prior consent of Swordstore.com. (Non-warrantable). Stock orders can be returned within 10 days. The client must contact Swordstore.com for instructions. Again the item must have the original packing and be able to be resold as new.
Custom steel iaito and Shinken: Custom orders can’t be returned without special prior consent of Swordstore.com (non-warranty).
Personalized Items are considered custom orders and can’t be returned.
The goods are your responsibility until they reach us. For your own protection we recommend that you send the goods using a delivery service that insures you for the value of the goods and provides you with proof of posting.
We do not refund shipping and handling costs and we do not pay customs duties. Foreign transactions should be clearly marked “returned merchandise”
- Most of the products we provide are custom crafted. Payment is required in advance of the order. Japanese sword (shinsakuto), steel iaito, and reproduction armor orders allow for split payments. Please consider that these items are truly hand crafted. There are no automated assembly lines and production can be affected by uncontrollable events such as weather, materials availability, holidays and periods of peak demand. SwordStore.com will make every effort to provide the item ordered within the promised delivery periods.
- Payment, Pricing & Promotions
- SwordStore.com accepts Visa, MasterCard, Discover, PayPal, as well as wire transfers, bank checks, and Western Union transfers. Exchange rates vary and SwordStore.com does everything possible to maintain posted prices. We do reserve the right to add an ADY (Adjustment to dollar/yen)should exchange rates fall below $1.00/Y100. Our promotional offers are good for 90 days unless otherwise stipulated. Good will offers are provided case by case and must be accepted within 7 days of purchase.
Swordstore.com does offer Gift Certificates in increments of $20. Contact us for details.
Dojo & Group Discounts:
Swordstore appreciates all of our clients. We strive to offer the most competitive pricing possible. Although we can't provide a set formula for offering volume discounts, we will work on larger orders and try to make adjustments on a case by case basis. We also offer periodic sales events for our clients.
Swordstore Warranty: LIMITED WARRANTY for Iaito: Congratulations: You have just purchased the finest custom iaito on the market today. We wish you many years of service and offer the following: Swordstore provides a limited 1 year warranty against defects in materials and workmanship of a non-cosmetic nature. The purchaser must provide the iaito for inspection where it can be determined whether the iaito has a warrantable condition. Swordstore reserves the right to repair or to replace the iaito if a defect is found to exist. This warranty specifically does not cover misuse, wear, or minor cosmetics that do not affect the safety or continued use of the product. Removal of the tsuka (handle) by anyone other than a Swordstore authorized representative without express written authorization voids any warranty offered by Swordstore. Damage as a result of using iaito for cutting or metal on metal impact voids any warranty offered by Swordstore. Iaito are customized to order. It is the customer’s responsibility to ensure proper fit. All items are subject to availability. Craftsmen reserve the right to substitute fittings to complete orders on a timely basis. Any customs duties, additional postage, bank fees and government regulations are the client’s responsibility. The client is responsible for determining and complying with any government regulations pertaining to the ownership and use of the products sold by Swordstore and CET. WARNING: Please use caution when using these training tools. …............................................................................................................. 1. In processing this order, Cutting Edge Technologies, Inc. (CET) is acting as an agent for the manufacturer. While CET will do its best to insure the customer’s complete satisfaction, nevertheless, except in the event of the gross negligence of CET, customer agrees to look solely to the manufacturer for any claim regarding items purchased hereunder. 2. All Sales are Final. Due to the unique nature of these items there will be no refunds, credits or exchanges on custom ordered products without the prior consent of CET. 3. Payment in Full / Prices Subject to Change. Payment in full of all amounts due hereunder is required at least thirty (30) days prior to delivery, sometimes longer. Customer understands that the prices quoted herein for custom made items, if any, are intended as estimates only and that the final cost of custom made products ordered may increase. Upon notification from CET and, provided that substantiation of such is provided, Customer agrees to pay any increase in price. Until paid, CET shall have no obligation to customer hereunder. 4. Indemnification and Hold Harmless Except in the event of gross negligence, CET shall have no liability whatsoever to the customer or anyone claiming through the customer as a result of any loss, damage or injury suffered as a result of this agreement or any products purchased hereunder. Further, customer does hereby indemnify and hold CET harmless from and against any and all cost, liability or expense (including legal fees and expenses) in any way associated with this Purchase Order or any items purchased from or through CET. 5. Governing Law / Legal Fees This agreement shall be construed under and according to the laws of the State of Maryland, without regard to any conflict of laws provisions. Customer hereby agrees that any claim arising out of this Purchase Order or as a result of the products purchased hereunder shall be brought in Maryland and the Customer submits to the jurisdiction of the appropriate court in Maryland in the event that CET shall make a claim against the customer. In the event of any dispute hereunder, the losing party shall be responsible for and shall pay any and all legal fees and costs incurred by the prevailing or substantially prevailing party, as the case may be.